Resolved: Problem with Samsung Galaxy S3 answering calls by itself

The other day my phone rang while i was in another room, and as usual i knew that if i didnt answer it i would be polite enough to ring the caller back as soon as i could. So i let the phone ring and carried on with what i was doing.
To my surprise i started hearing a voice coming from my phone… it had for some reason gone and answered the call by itself and placed the call onto loudspeaker!

Sure enough i took the call, mainly because i had no choice!
Thinking afterwards i just assumed that it was a one-off thing, as it had never done this to me before.
Later that day another call came in…. i was again busy at the time so let it ring… and yes my phone done the same thing!

Scratchng around on some android forums showed other people were having the same issue with their Galaxy S3 answering calls by itself, but all of the suggestive replies of help seemed based on people guessing on a resolution.

So anyway, after a bit of self analysis etc i removed the fact that it was any background or running apps. I dont tend to use call-based apps such as caller ID or other so called “essential phone apps” as the S3 has all of the sort of fancy stuff built into it (yes just dive deep into your menus and you will see).

The problem is caused from having the voice cmd for apps enabled, as this listens out for any noises or sounds being made in order to take a voice command.
While your phone rings from an incoming call you are able to answer the call by simply telling your phone to do so, which also means that any background noise such as a television or general conversation around you can be mistaken for a voice command… thus answering your phone without you knowing!

To access the option press the menu button while your phone is showing the home screen, then you can find it as follows…
Settings / Voice / S Voice settings

Just dissable the ‘Voice cmd for apps’ option and your problem is solved!


menus on Samsung Galaxy S3 to resolve the auto-answer problem


33 comments on “Resolved: Problem with Samsung Galaxy S3 answering calls by itself

  1. This was EXTREMELY HELPFUL. I kept having my calls andwered without touching my phone and realized this had to be an issue. I too heard a voice saying hello hello. MAJOR issue…. This definitely helped

  2. Thank you so much for posting this!! My phone was doing this and I was about to call my service provider and demand them to send me a new phone.

  3. There is another setting to change besides the setting in S Voice, although that was a significant setting change. If you use any type of connected Bluetooth device then you must go into phone settings and change the “Call answering/ending” feature too

  4. This is probably great if you’re on ice cream sandwich, but my s3 just updated to jelly bean, so there is no VOICE in settings from the home screen. grrrr

    • There was no voice setting on my jelly bean phone either. Go to apps, choose S-Voice, then press the menu button. That should give you settings. From there it is called Control Apps (Use voice commands to control device). You can turn them off there.

    • I was having the same problem. Tap your home button twice to bring up “S Voice” and from their you should be able to hit your menu button to bring up S Voice settings. At that point turn off the menu item titled “Control apps.” PRONTO!

  5. Thank you so much, for the life of me I could not figure it out and T-Mobile suggested that I do a reset to the phone losing data and other personal effects. No I feel 100% better that, the phone will not answer on it’s own forcing me to speak to someone who I probly did not want to at that moment.

  6. Thank you for info, I too had the same problem with my S3 answering by itself, it was a very easy fix. Thanks again

  7. press middle button twice to open Svoice then click menu button to get to the settings. then turn off “control apps”

  8. Can anyone help me why i dont have Voice cmd for apps on my S3 mini? anything else works just fine but i cant answer reject calls or shot photo with voice :/

  9. OMG! Thank you SOOOOO MUCH! It was driving me insane! And everytime I asked someone, I was getting laughed at. Someone told me to get an iPhone! This was the answer I needed! Not an iPhone! 🙂

  10. Thank You so much my coworkers were just asking me the other day why my phone did this while at work and phone was left alone on desk… Especially since my call settings automatic answering was turned off we thought it was the weirdest thing and of course my service provider had no ideah what the problem was and as always their solution was a master reset smh so thank you so much PROBLEM SOLVED!!!!

  11. Thanks, this has been driving me crazy. Another thing to note: If you tap voice cmd for apps rather than the on/off slider, you can turn off the phone answer part by itself so you can still control music and other stuff.

  12. I have takimg out the voice cmd for apps but the problem is still persistinfg ! I have even reset my phone but nothing please help 😦

    • The nearest thing i’ve fround on my own S5 is from the following settings menu…
      Settings / Applications / Call / Answering & Ending Calls.

      This brings up a menu showing lists with checkboxes giving ways to answer & end calls, on mine they are all unchecked.
      You can also access this menu when viewing your contacts list.

  13. Thank you very much this has been very helpful, l have been going crazy trying to find the solution to this problem, phone answering without you doing anything but it seems your suggestion had fixed my issue again thank you

  14. Ok, so I’m not sure if I’m in the right forum or not but I absolutely do want my Note 3 to answer with my voice command to reject or accept calls and I’m 100% sure all my call settings are now and have always been set to do just that. And it has worked fine for over a year until yesterday it started answering with no command from me, though it does attempt its spiel asking me would I like to reject or accept, but before it finishes asking through the reject word, it simply answers automatically on its own, without allowing me to answer with a accept or reject retort. So, all my calls are answered now before the s voice finishes putting out the question for me to even respond to. Do you think a factory reset is still what I would need to fix this new problem? Thanks for any help you can give me.

  15. I seem to have fixed the “speakerphone turns itself off” problem by just making sure BLUETOOTH was disabled BEFORE making/answering a call. Appears there was some sort of software conflict?

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s